Frequently Asked Questions

To place an order on Indian Triology's online store, 1) Simply add your desired products to the cart. 2) Open the cart from the top right corner of the page and click on the checkout button. 3) Fill in the essential information in their respective fields. 4) Click next and pay through UPI (RazorPay payments gateway) 5) You will need to review your details before you place order. 6) Once the review is done and your payment is successful, you'll get an email of confirmation of your order on your registered email address. At Indian Triology, we strive to make the online ordering process simple, secure and hassle-free for our customers. In case of any trouble regarding the order or not getting an confirmation email even after the payment is made, please wait for about 10 minutes. Even after ten minutes you don't get the email, please write us about the issue on info@indiantriology.com with essential order information.

We provide a variety of payment options to cater to the convenience of our valuable customers. You can choose to pay through UPI of your choice by simply scanning the QR code or manually entering your UPI credentials. Additionally, we also accept payments via Debit/Credit cards and Netbanking. We strive to make the payment process as seamless as possible for our customers, ensuring a hassle-free shopping experience with Indian Triology.

You can reach us at info@indiantriology.com We typically reply on the same day.

Once you have successfully placed your order on www.Indiantriology.com, you will receive a confirmation email on your registered email id within the next 5 to 10 minutes. This email will include all the details of your order, including the order number, date, and expected delivery date. You can also log in to your Indian Triology account and check your order history to confirm your order's status. If you do not receive a confirmation email within the specified time, please allow us 2-4 hours. (Customers so far haven't experienced such delay) please reach out to our customer support team for further assistance. Our team is always ready to help you with any questions or concerns you may have at info@indiantriology.com

You are eligible for refunds and return the products only in the following circumstances: 1) If you receive a product that is defective. We pride ourselves on quality, but if there is a manufacturing defect, we will happily accept returns and provide a full refund or replace the item as per your choice. 2) If you receive a product that is different from what you ordered. We make every effort to ensure accurate order fulfillment, but if there is an error in fulfilling your order, we will accept returns and provide a full refund or replace the item as per your choice. 3) If you receive a product that is a different size than what you ordered. We know how important the right size is, so if we make an error in sizing, we will accept returns and provide a full refund or replace the item as per your choice. We strive to ensure complete customer satisfaction, and we always stand behind the products we offer. If you have any issues with your purchase, please don't hesitate to contact us, and we will work with you to make it right.

Unfortunately, once your order is placed with Indian Triology, it cannot be cancelled. Our products are made fresh and prepared specifically for your order, which means we cannot accept cancellations. We take great care to ensure that our products are of the highest quality and shipped in accordance with your preferred delivery date. If there are any issues with your order, please contact our customer service team, and we'll do our best to address your concerns. Thank you for choosing Indian Triology, and we look forward to serving you soon!

No, you are not allowed to resell the products purchased from Indian Triology. Our digital products are not resalable, and we prohibit commercial use of our products. However, you are welcome to use our products for personal or professional use, as long as you are not selling the product itself. Thank you for understanding and respecting our terms and conditions.

It is rather very simple and straight forward process. Kindly click and open the link mentioned below, and follow the steps. If you're still unable to import the presets, write us on Indiantriology@gmail.com https://www.youtube.com/watch?v=-h7HOasd9UA

Our PNG files are compatible with a wide range of editing software and platforms. You can simply drag and drop our PNG files onto your desired picture or layer in Adobe Photoshop, Adobe Premiere Pro, and other video/photo editing software. Additionally, you can import them on your cellphone and use them with Instagram stories to make your stories stand out. Our PNG files are versatile and work seamlessly across various editing tools and social media platforms, ensuring that you can easily incorporate them into your creative projects.

Due to the nature of the product, we do not grant refunds on digital products. At Indian Triology, our commitment is to provide high-quality digital content and we stand behind the value of our products. However, if you encounter any issues with your purchase or have concerns about the product you have received, please contact our customer support team. We are dedicated to addressing any issues and ensuring customer satisfaction to the best of our ability. Thank you for your understanding and support of Indian Triology.

we strive to make the payment process simple and convenient for our customers. We accept payments via any UPI app on your phone, ensuring a seamless and hassle-free transaction. Once your payment is processed, your purchase will be confirmed, and you will instantly receive a downloadable link(s) on your registered email. This allows you to access your purchase quickly and easily, reflecting our commitment to providing a smooth and efficient experience for our valuable customers.

Once your payment is successfully done, you will instantly receive the downloadable link(s) on your registered email address. If you haven't received your link(s) instantly, kindly wait up to 10 minutes. If you still don't receive the email, kindly reach out to us with the details such as UPI transaction ID, Email, Mobile number, etc. Our customer support team will assist you in resolving any issues and ensure that you receive the necessary link(s) for your purchase asap. (However, it is rare that customer don't get the link(s) instantly.)

If you encounter any issues with your online order from Indian Triology, such as a delay in delivery, missing items, or any other concerns, please contact us with all the details such as your email, phone number, UPI transaction ID, etc. Rest assured, we are committed to resolving your issue on the same day to ensure your satisfaction with our products and services. We take pride in providing excellent customer care and will work diligently to address any issues that may arise with your order.

All the photos in the gallery and the product's photos, are edited with the same presets. However, it is import that you understand few key factors before you make the purchase. 1) Shooting method DO NOT BUY OUR PRESETS if you're shooting only .JPG. It is important to shoot in raw format (regardless the camera brand) to attain optimum results. 2) Exposure It is important that photographer take pictures a bit underexposed. (Do not overexpose) All our presets works the best with the underexposed pictures. 3) White Balance & Tint Photographer must take not of white balance and tint while they take photos. If you're shooting with Auto White Balance, then you might need to correct both these parameters in post production after applying our presets. 4) General Tweaks User must understand that shooting conditions may vary place to place. Ambiance lighting, clothing, Shooting settings can play major roll in making the final product. Hence, user may have have to change few settings as per their taste. 5) Gears We have created these presets using Sony Alpha Mirror-less Camera. It is expected to work great with Sony mirror-less camera. However, any mirror-less camera with the correct shooting method will also get the similar results. We usually do not recommend DSLR user to buy our presets.

Users need to understand one key factor 'Dynamic Range'. We do not recommend DSLR users to purchase our presets. If you're still considering buying our presets, please understand that you may not get desired results and you may also have to tweak a bit too much.

Certainly. You must have to take photos in raw file format (regardless camera make) in order to achieve optimum end results. It is also important that you shoot a little underexposed photos. We also recommend that users must use modern Mirror-less Camera for the best output.